ACCC and The MRTPC / CCI…

Recently, I read an article that reported – the Australian Competition and Consumer Commission (ACCC) blocked an acquisition bid by an Australian major wealth management company, NAB over its rival AXA Australia. ACCC, the competition regulator, is an agency that enforces the Trade Practices Act which covers unfair market practices, mergers and acquisitions of companies,

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Essential pre-requisites for meeting customer needs in rural markets

Pre-requisites in meeting customer needs in rural markets

There is no doubt that the banking industry in India has come a long way especially after embracing modern technology. However, Indian banks face unique challenges in terms of rural customers and financial inclusion in rural India. RBI had carried out researches on an all India

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Are insurance companies in India listening to the customers?

Life insurance companies in India are realigning their business models as the new regulations on ULIPs have shaken them out of their comfort zones.

The IRDA has done several things in response to mis-selling of ULIPs – increased the policy lock-in period of ULIPs, asked insurers to guarantee a certain return in some categories of ULIPs,

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Are companies in India ready for competitive intelligence?

If I was asked this question only 5 years ago, I would have hesitated in responding. Competitive intelligence was “nice to have”, but few companies were ready to commit resources and budgets for it.

I recently had the opportunity to interact with several senior CI practitioners from companies operating in various sectors such as IT, BFSI,

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